The Lean Six SIGMA Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed
Biographical Note: Michael L. George is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the...
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Biographical Note: Michael L. George is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the vice president of Lean Six Sigma for the North American Solutions Group, the sales, service, and marketing arm of Xerox. Malcolm Upton is a Lean Six Sigma Master Black Belt with George Group. Jacket Description/Back: Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use "The Lean Six Sigma Pocket Toolbook "is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With "The Lean Six Sigma Pocket Toolbook," you'll discover how to propel your organization to new levels of competitive success--one tool at a time. Marc Notes: Includes index.;Title from title screen.;The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a family is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field. Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as Pull, Heijunka, and Control Charts Groups tools by purpose and usage Offers a quick, easy reference on using the DMAIC improvement cycle Provides comprehensive coverage in a compact, portable format.;EBSCO complete collection. Table of Contents: Chapter 1: Using DMAIC to Improve Speed, Quality, and Cost Define Measure Analyze Improve Control Kaizen DMAIC Project selection Chapter 2: Working With Ideas Brainstorming Affinity diagrams Multivoting Chapter 3: Value Stream Mapping and Process Flow Tools Process mapping Process observation SIPOC Process mapping steps Transportation and spaghetti (workflow) diagrams Swim-lane (deployment) flowcharts Value stream maps (basic) Flowchart and value stream symbols Value-add (VA) vs. non-value-add (NVA) analysis Time value maps Value-add chart (task time or takt time chart) Chapter 4: Voice of the Customer (VOC) Customer segmentation Sources of customer data Collecting VOC: Interviews Collecting VOC: Point-of-use observation Collecting VOC: Focus groups Collecting VOC: Surveys Kano analysis Developing critical-to-quality requirements Chapter 5: Data Collection Types of data Input vs. output data Data collection planning Measurement selection matrix Stratification factors Operational definitions Cautions on using existing data Making a checksheet Basic checksheets Frequency plot checksheet Traveler checksheet Location checksheet Sampling basics Factors in sample selection Stable process (and population) sampling Formulas for determining minimum sample size (population or stable process) Measurement System Analysis (MSA) and Gage R&R Overview Gage R&R: Collecting the data Interpreting Gage R&R Results MSA: Evaluating bias MSA: Evaluating stability MSA: Evaluating discrimination MSA for attribute/discrete data Chapter 6: Descriptive Statistics and Data Displays Statistical term conventions Measures of central tendency (mean, median, mode) Measures of spread (range, variance, standard deviation) Boxplots Frequency plot (histogram Normal distribution Non-normal distributions and the Central Limit Theorem Chapter 7: Variation Analysis Review of variation concepts Time series plots (Run charts) Run chart table Control chart basics Selecting a control chart Control charts for continuous data Subgrouping for continuous data Control limit formulas for continuous data Factors for Control Chart Formulas Creating an ImR Chart Creating X, R charts or X, S charts Control charts for attribute data Creating p-, np-, c-, and u-charts Control limit formulas for attribute data Assumptions for interpreting control charts Interpreting control charts (Tests for Special Cause Variation) Background on process capability calculations Confusion in short-term vs. long-term process capability calculations Calculating process capability Chapter 8: Identifying and Verifying Causes PART A: Identifying potential causes Pareto charts 5 Whys Cause-and-effect diagrams (fishbone or Ishikawa diagrams) C&E Matrix PART B: Tools for confirming causal effects Stratified data charts Testing quick fixes or obvious solutions Scatter plots Hypothesis testing overview Confidence intervals Type I and Type II errors, Confidence, Power, and p-values Confidence intervals and sample size t-test Overview 1-Sample t-test 2-Sample t-test Overview of correlation Correlation statistics (coefficients) Regression overview Simple linear regression Multiple regression ANOVA (ANalysis Of VAriance) One-way ANOVA Degrees of Freedom ANOVA assumptions Two-way ANOVA Chi-Square test Design of Experiments (DOE) notation and terms Planning a designed experiment DOE: Full-factorial vs. Fractional-factorials (and notations) Interpreting DOE results Chapter 9: Reducing Lead Time and Non-Value-Add Cost Basic Lean concepts Metrics of time efficiency Time Traps vs. Capacity Constraints Identifying Time Traps and Capacity Constraints 5S Overview Implementing 5S Generic Pull System Replenishment Pull Systems Two-Bin Replenishment System Computing minimum safe batch sizes Four Step Rapid Setup Method Adapting Four Step Rapid Setup for service processes Total Productive Maintenance (TPM) Mistake proofing & prevention (Poka-yoke) Process balancing design principles Work cell optimization Visual Process Controls Chapter 10: Complexity Value Stream Mapping and Complexity Analysis Product/service family grid Complexity Value Stream Map (CVSM) Process Cycle Efficiency (PCE) The Complexity Equation Complexity matrix PCE destruction calculations (for a Complexity Matrix) Substructure analysis "What-if" analyses with Complexity Matrix data Chapter 11: Selecting and Testing Solutions Sources of solution ideas Benchmarking Tips on solution selection Developing and using evaluation criteria Solution selection matrix Pairwise ranking Cost evaluation Impact/effort matrix Pugh matrix Other evaluation techniques Controls assessment matrix Failure Modes and Effects Analysis (FMEA) Pilot testing Index
Contributor Bio:George, Michael L Michael L. George is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the vice president of Lean Six Sigma for the North American Solutions Group, the sales, service, and marketing arm of Xerox. Malcolm Upton is a Lean Six Sigma Master Black Belt with George Group. Contributor Bio:Maxey, John McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Contributor Bio:Rowlands, David T McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Contributor Bio:Price, Mark Richard Leifer, Christopher M. McDermott, Gina Colarelli O'Connor, Lois S. Peters, Mark Rice and Robert W. Veryzer are all faculty members in the Lally School of Management and Technology, Rensselaer Polytechnic Institute. |
Author: George, Michael L
Publisher: McGraw-Hill Companies
Binding: Paperback
Pub Date: 2004-09-01
BISAC: Business & Economics|Management|General|Business & Economics|Training|Business & Economics|Industries|Manufacturing|Business & Economics|Decision Making & Problem Solving
Subjects: Quality control|Production management|Six sigma (Quality control standard)
Weight: 0.55 lbs
ISBN: 9780071441193
ASIN: -
SKU: SP-9780071441193