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Table of Contents:
VOLUME I: MAKING IT OUTSOURCING DECISIONS
1.1 Theoretical Perspectives
Theoretical Perspectives on the Outsourcing of Information Systems - M. Cheon, V. Grover and J. Teng
Global Disaggregation of Information-Intensive Services - U. Apte and R. Mason
Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective - M. Lacity and L. Willcocks
Findings and critique
Complexities in IS Sourcing - B. Marcolin and A. Ross
Equifinality and relationship management
1.2 Determinants of IT Outsourcing
Determinants of Information Technology Outsourcing - L. Loh and N. Venkatraman
A cross-sectional analysis
Research Report - Q. Hu, C. Saunders and M. Gebelt
Diffusion of information systems outsourcing
A reevaluation of influence sources
Production and Transaction Economies and IS Outsourcing - S. Ang and D. Straub
A study of the U.S. banking industry
The Determinants of Total IT Outsourcing - J. Barthélemy and D. Geyer
An empirical investigation of french and german firms
Financial Performance, CEO Compensation, and Large-Scale Information Technology Outsourcing Decisions - J. Hall and S. Liedtka
Bringing Back IT - D. Whitten and D. Leidner
An analysis of the decision to backsource or switch vendors
1.3 IT Outsourcing Strategy
The Value of Selective IT Sourcing - M. Lacity, L. Willcocks and D. Feeny
Strategic Intent for IT Outsourcing - A. DiRomualdo and V. Gurbaxani
IT Outsourcing in Insurance Services - L. Willcocks and M. Lacity
Risk, creative contracting, and business advantage
The Market′s Perception of the Transactional Risks of Information Technology Outsourcing Announcements - W. Oh, M. Gallivan and J. Kim
Firm Strategic Profile and IT Outsourcing - B. Aubert, G. Beaurivage, A.M. Croteau and S. Rivard
Strategic Dependence on the IT Resource and Outsourcing - D. Straub, P. Weill and K Schwaig
A test of the strategic control model
VOLUME II: MANAGING OUTSOURCING RELATIONSHIPS
2.1 Determinants of Success
The Role of Trust in Outsourced IS Development Projects - R. Sabherwal
The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions - V. Grover, M. Cheon and J. Teng
An Empirical Investigation of Information Technology Sourcing Practices - M. Lacity, and L. Willcocks
Lessons from experience
Do Formal Contracts and Relational Governance Function as Substitutes or Complements? - L. Poppo and T. Zenger
IT Outsourcing Strategies - J. Lee, S. Miranda and Y Kim
Universalistic, Contingency, and Configurational Explanations of Success
The Impact of Process Standardization on Business Process Outsourcing Success - K. Wullenweber, D. Beimborn, T. Weitzel and W. Konig
2.2 Client Capabilities
IT Outsourcing and Core IS Capabilities - L. Willcocks and D. Feeny
Challenges at lessons at DuPont
Critical Capabilities for Offshore Outsourcing of IS - C. Ranganathan and S. Balaji
2.3 Supplier Capabilities and Perspectives
The Role of Vendor Companies in IS/IT Outsourcing - A. Pinnington and P. Woolcock
From the Vendor′s Perspective - N. Levina and J. Ross
Exploring the value proposition in information technology outsourcing
Taking the Measure of Outsourcing Providers - D. Feeny, M. Lacity and L. Willcocks
Contracts in Offshore Software Development - A. Gopal, K. Sivaramakrishnan, M. Krishnan and T. Mukhopadhyay
An empirical analysis
Managing Dispersed Expertise in IT Offshore Outsourcing - I. Oshri, J. Kotlarsky and L. Willcocks
Lessons from Tata Consultancy Services
2.4 Relationship Management
The Australian Federal Government′s Clustered-agency IT Outsourcing Experiment - P.B. Seddon
Exploring Relationships in Information Technology Outsourcing - T. Kern and L. Willcocks
The interaction approach
Portfolios of Control in Outsourced Software Development Projects - V. Choudhury and R. Sabherwal
A Relationship Perspective on IT Outsourcing - R. Kishore, H.R. Rao, K. Nam, S. Rajagopalan and A. Chaudhury
VOLUME III: GLOBAL OUTSOURCING ISSUES AND TRENDS
3.1 Workforce Issues
Employment Outsourcing in Information Systems - S. A. Slaughter and S. Ang
The Information Technology Workforce Trends and Implications 2005-2008 - P. Zwieg et al
The Politics and Economics of Offshore Outsourcing - N.G Mankiw and P. Swagel
Offshoring and its Implications for the Information Systems Discipline - R. Hirschheim, C. Loebbecke, M. Newman and J. Valor
Where perception meets reality
3.2 Offshore Outsourcing
The Role of Software Processes and Communication in Offshore Software Development - A. Gopal, T. Mukhopadhyay and M. Krishnan
Proven Practices for Effectively Offshoring IT Work - J. Rottman and M. Lacity
Why Nearshore Means That Distance Matters - E. Carmel and P. Abbott
Developing a Knowledge-based Perspective on Coordination - J. Kotlarsky, P. van Fenema and L. Willcocks
The case of Global Software Projects
Operational Capabilities Development in Mediated Offshore Software Service Models - S. Jarvenppaa and J. Mao
Offshore Middlemen - V. Mahnke, J. Wareham and N. Bjorn-Andersen
Transnational intermediation in technology sourcing
Explaining Variations in Client Extra Costs Between Software Projects Offshored to India - J. Dibbern, J. Winkler and A. Heinzl
3.3 Application Service Provision
Application Service Provision - T. Kern, L. Willcocks and M. Lacity
Risk assessment and risk mitigation
What Drives Netsourcing Decisions? An empirical analysis - C. Loebbecke and C. Huyskens
Understanding the Service Component of Application Service Provision - A. Susarla, A. Barua and A. B. Whinston
An empirical analysis of satisfaction with ASP services
3.4 Past, Present, and Future of Global IT Sourcing
The Enterprise Capability Organization - M. McDonald
A future for IT
Global Outsourcing of Back Office Services - M. Lacity, L. Willcocks and J. Rottman
Lessons, trends and enduring challenges
Marc Notes:
Includes bibliographical references.;vol. 1. Making IT outsourcing decisions -- vol. 2. Managing outsourcing relationships -- vol. 3. Global outsourcing issues and trends.
Biographical Note:
Leslie Willcocks is a professor at the London School of Economics and Political Sciences and is recognised internationally for his work in the Information Systems field. He is co-author of 23 books and over 150 refereed publications and is a visiting professor at three other universities as well as editor of the Journal of Information Technology. His major research interests include outsourcing, IT management, large scale complex projects, eg, CRM, ERP, organisational change and IT measurement. He is also engaged in looking at technology in globalisation and the strategic use of IT, IT leadership, IT enabled organisational change as well as business process outsourcing and offshoring, organisational behaviour, social theory and philosophy for information systems, and public sector IT Policy.
Mary Lacity is a professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in over 100 organizations and has surveyed both US and European IT managers on their management practices. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. Her articles have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology.
Publisher Marketing:
Domestic and global outsourcing is prescribed for everything from back office services like information technology development, human resource transactions, and indirect procurement to core services such as innovation, research and development, marketing and customer care. While the vision of global sourcing using multiple suppliers that are agile, effective, and cost efficient is certainly achievable, it requires an immense amount of detailed management to make it work.
Not surprisingly, outsourcing IT and back office functions, especially, has received immense attention in trade journals, the media and in supplier and consulting marketing outlets. This has led to a cacophony of opinions on what works and what does not, and what the record actually is on outsourcing strategy and implementation.
Outsourcing Information Systems brings together the papers that combined contribute a detailed understanding of how outsourcing of IS and back office functions has developed, and is likely to develop, the theories that can be applied to this field of study, the mistakes committed and learning achieved, and insights into what really does work.
Leslie Willcocks and Mary Lacity have carefully selected in-depth analyses of the major forms of sourcing and related managerial practices from rigorously researched and objective sources based in the academic literature to provide a comprehensive and up-to-date resource for researchers and practitioners both.
Review Citations:
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Reference and Research Bk News 08/01/2009 pg. 121 (EAN 9781848604452, Hardcover)
Contributor Bio:Willcocks, Leslie
Leslie Willcocks is Professor in Technology Work and Globalization and Director of the Outsourcing Unit at London School of Economics and Political Science. He is Editor-in-Chief of the Journal of Information Technology. He has a global reputation for his work in outsourcing, global strategy, organizational change and managing digital business.
He has researched, educated and advised major corporations and governments globally on these issues for 25 years, and is co-author of 43 books and over 230 refereed journal papers on these subjects. He has recently published Outsourcing - All You Need To Know (White Plume).
Forthcoming books include Nine Keys to World Class BPO (Bloomsbury, forthcoming) and South Africa's BPO Service Advantage: Becoming Strategic in the Global Marketplace (Palgrave, forthcoming).
Contributor Bio:Lacity, Mary C
Mary Lacity is Curators' Distinguished Professor at the University of Missouri-Saint Louis. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She has co-authored 24 books, most recently Willcocks, L. and Lacity, M. (2016), Service Automation: Robots and the Future of Work, Brooks Publishing, UK.
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