Crucial Accountability: Tools for Resolv (Updated)

Marc Notes:
Includes bibliographical references and index.

Table of Contents:
Foreword -- Preface -- Acknowledgments -- Introduction: What Is Crucial Accountability? And Who Cares? -- Part 1. Work on Me First What to Do Before an Accountability Conversation -- Chapter 1. Choose What and If How to Know What Conversation to Hold and If You Should Hold It -- Chapter 2. Master My Stories How to Get Your Head Right Before Opening Your Mouth -- Part 2. Create Safety What to Do During an Accountability Conversation -- Chapter 3. Describe the Gap How to Start an Accountability Conversation -- Chapter 4. Make It Motivating How to Help Others Want to Take Action -- Chapter 5. Make It Easy How to Make Keeping Commitments (Almost) Painless -- Chapter 6. Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk -- Part 3. Move to Action What to Do After an Accountability Conversation -- Chapter 7. Agree on a Plan and Follow Up How to Gain Commitment and Move to Action -- Chapter 8. Put It All Together How to Solve Big, Sticky, Complicated Problems -- Chapter 9. The 12 Yeah-Buts How to Deal with the Truly Tough -- Appendix A. Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills -- Appendix B. Six-Source Diagnostic Questions The Six-Source Model -- Appendix C. When Things Go Right -- Appendix D. Discussion Questions for Reading Groups -- Notes -- Index.

Biographical Note:

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR CRUCIAL ACCOUNTABILITY:

"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager

"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer

"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft