{"product_id":"qbq-the-question-behind-the-question-practicing-personal-accountability-at-work-and-in-life","title":"QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life","description":"\u003ctable align=\"center\" border=\"0\" cellpadding=\"2\" cellspacing=\"0\" width=\"100%\"\u003e\n\u003ctr\u003e\n\u003ctd class=\"productDetailSmallElements\"\u003e\n\u003cp\u003e\n\u003cstrong\u003eMarc Notes\u003c\/strong\u003e:\u003cbr\u003e\n\t\t\t\t\t\t\t\tOriginally published: Denver, CO: Denver Press, c2001.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eTable of Contents\u003c\/strong\u003e:\u003cbr\u003e\n\t\t\t\t\t\t\t\tIntroduction: What Ever Happened to... \n\u003cbr\u003e\n\u003c\/p\u003e\n\u003cp\u003e1. A Picture of Personal Accountability\u003cbr\u003e2. Making Better Choices\u003cbr\u003e3. QBQ! The Question Behind the Question\u003cbr\u003e4. Don't Ask \"Why?\"\u003cbr\u003e5. The Victim\u003cbr\u003e6. \"Why Is This Happening to Me?\"\u003cbr\u003e7. \"Why Do We Have to Go Through All This Change?\"\u003cbr\u003e8. \"Why Don't They Communicate Better?\"\u003cbr\u003e9. Don't Ask \"When?\"\u003cbr\u003e10. Procrastination: The Friend of Failure\u003cbr\u003e11. \"When Will We Get More Tools and Better Systems?\"\u003cbr\u003e12. \"When Are We Going to Hear Something New?\"\u003cbr\u003e13. Don't Ask \"Who?\"\u003cbr\u003e14. A Poor Sailor Blames the Wind\u003cbr\u003e15. Silos\u003cbr\u003e16. Beat the Ref\u003cbr\u003e17. \"Who Dropped the Ball?\"\u003cbr\u003e18. Ownership\u003cbr\u003e19. The Foundation of Teamwork\u003cbr\u003e20. Making Accountability Personal: All QBQs Contain an \"I\"\u003cbr\u003e21. I Can Only Change Me\u003cbr\u003e22. \"He Didn't, I Did\"\u003cbr\u003e23. \"When Will Others Walk Their Talk?\"\u003cbr\u003e24. An Integrity Test\u003cbr\u003e25. The Power of One\u003cbr\u003e26. A QBQ Twist\u003cbr\u003e27. Will the Real Role Models Please Stand Up!\u003cbr\u003e28. Practicing Personal Accountability: All QBQs Focus on Action\u003cbr\u003e29. The Risk of Doing Nothing\u003cbr\u003e30. \"Thanks for Shopping at the Home Depot!\"\u003cbr\u003e31. Leaders at All Levels\u003cbr\u003e32. The Cornerstone of Leadership\u003cbr\u003e33. Accountability and Boundaries\u003cbr\u003e34. A Great List of Lousy Questions\u003cbr\u003e35. The Spirit of the QBQ\u003cbr\u003e36. Wisdom\u003cbr\u003e37. We Buy Too Many Books\u003cbr\u003e38. A Final Picture\u003cbr\u003e39. The Motor of Learning \u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003eQBQ FAQs \n\u003cbr\u003eGetting More OUt of the QBQ \n\u003cbr\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eBiographical Note\u003c\/strong\u003e:\u003cbr\u003e\n\u003cb\u003eJohn G. Miller\u003c\/b\u003e is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of \n\u003ci\u003eFlipping the Switch: Five Keys to Success at Work and in Life\u003c\/i\u003e and \n\u003ci\u003eOutstanding! 47 Ways to Make Your Organization Exceptional\u003c\/i\u003e. He lives in Denver. Learn more at http: \/\/qbq.com.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003ePublisher Marketing\u003c\/strong\u003e:\u003cbr\u003e\n\u003cb\u003e\u003c\/b\u003e\u003cp\u003eThe lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. \u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003eJohn G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In \u003ci\u003eQBQ! The Question Behind the Question\u003c\/i\u003e(R)\u003ci\u003e, \u003c\/i\u003e Miller explains how negative, ill-focused questions like \"Why do we have to go through all this change?\" and \"Who dropped the ball?\" represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as \"What can I do to contribute?\" or \"How can I help solve the problem?\" our lives and our organizations are transformed.\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eTHE QBQ! PROMISE\u003c\/p\u003e\n\u003cp\u003eThis remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. \u003ci\u003eQBQ!\u003c\/i\u003e is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.\u003c\/p\u003e\n\u003cp\u003e \u003cbr\u003e\u003ci\u003eQBQ!\u003c\/i\u003e was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cb\u003e\u003c\/b\u003e\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\n\n\u003cp\u003e\n\u003cstrong\u003eReview Citations:\u003c\/strong\u003e\n\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan class=\"italic\"\u003ePublishers Weekly\u003c\/span\u003e 08\/23\/2004 pg. 49 (EAN 9780399152337, Hardcover)\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"italic\"\u003eLibrary Journal\u003c\/span\u003e 09\/15\/2004 pg. 73 (EAN 9780399152337, Hardcover)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cbr\u003e\n\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003cp\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Miller, John G\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Tarcher\u003cbr\u003e\u003cb\u003eBinding:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePub Date:\u003c\/b\u003e 2004-09-09\u003cbr\u003e\u003cb\u003eBISAC:\u003c\/b\u003e Business \u0026amp; Economics|Development|Business Development|Self-Help|Personal Growth|Success|Self-Help|Self-Management|Stress Management\u003cbr\u003e\u003cb\u003eSubjects:\u003c\/b\u003e Choice (Psychology)|Decision making|Problem solving|Responsibility\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62 lbs\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780399152337\u003cbr\u003e\u003cb\u003eASIN:\u003c\/b\u003e -\u003cbr\u003e\u003cb\u003eSKU:\u003c\/b\u003e SP-9780399152337\u003c\/p\u003e","brand":"Tarcher","offers":[{"title":"Default Title","offer_id":51153957355798,"sku":"SP-9780399152337","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0857\/9910\/8886\/files\/9780399152337_spiral.png?v=1774929112","url":"https:\/\/lusper.myshopify.com\/products\/qbq-the-question-behind-the-question-practicing-personal-accountability-at-work-and-in-life","provider":"Lusperbooks","version":"1.0","type":"link"}