{"product_id":"crucial-conversations-tools-for-talking-when-stakes-are-high","title":"Crucial Conversations: Tools for Talking When Stakes Are High","description":"\u003ctable align=\"center\" border=\"0\" cellpadding=\"2\" cellspacing=\"0\" width=\"100%\"\u003e\n\u003ctr\u003e\n\u003ctd class=\"productDetailSmallElements\"\u003e\n\u003cp\u003e\n\u003cstrong\u003eTable of Contents\u003c\/strong\u003e:\u003cbr\u003e\n\t\t\t\t\t\t\t\tPreface \n\u003cbr\u003e1 What's a Crucial Conversation? \n\u003cbr\u003e2 Mastering Crucial Conversations \n\u003cbr\u003ePART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH \n\u003cbr\u003e 3 Choose Your Topic \n\u003cbr\u003e 4 Start with Heart \n\u003cbr\u003e 5 Master My Stories \n\u003cbr\u003ePART II HOW TO OPEN YOUR MOUTH \n\u003cbr\u003e 6 Learn to Look \n\u003cbr\u003e 7 Make It Safe \n\u003cbr\u003e 8 STATE My Path \n\u003cbr\u003e 9 Explore Others' Paths \n\u003cbr\u003e 10 Retake Your Pen \n\u003cbr\u003ePART III HOW TO FINISH \n\u003cbr\u003e 11 Move to Action \n\u003cbr\u003e 12 Yeah, But \n\u003cbr\u003e 13 Putting It All Together \n\u003cbr\u003eNotes \n\u003cbr\u003eIndex \n\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eBrief Description\u003c\/strong\u003e:\u003cbr\u003e\n\t\t\t\t\t\t\t\t\"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again\"--\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003ePublisher Marketing\u003c\/strong\u003e:\u003cbr\u003e\n\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe book that revolutionized business communications has been updated for today's workplace. \u003ci\u003eCrucial Conversations\u003c\/i\u003e provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.\u003c\/p\u003e\n\u003cp\u003eThis new edition addresses issues that have arisen in recent years. You'll learn how to: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRespond when someone initiates a\u003ci\u003e \u003c\/i\u003eCrucial Conversation\u003ci\u003e \u003c\/i\u003ewith you\u003c\/li\u003e\n\u003cli\u003eIdentify and address the lag time between identifying a problem and discussing it\u003c\/li\u003e\n\u003cli\u003eCommunicate more effectively across digital mediums\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003c\/p\u003eWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of \n\u003ci\u003eCrucial Conversations\u003c\/i\u003e and improve relationships and results. \n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003eWhether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\n\n\u003cbr\u003e\n\u003cp\u003e\n\u003cstrong\u003eContributor Bio:\u003c\/strong\u003eGrenny, Joseph\u003cbr\u003e\n\u003cb\u003eJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler\u003c\/b\u003e and \n\u003cb\u003eEmily Gregory\u003c\/b\u003e are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eContributor Bio:\u003c\/strong\u003ePatterson, Kerry\u003cbr\u003e\n\t\t\t\t\t\t\t\tMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eContributor Bio:\u003c\/strong\u003eMcMillan, Ron\u003cbr\u003e\n\t\t\t\t\t\t\t\tMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide\u003cbr\u003e\u003cbr\u003e\n\u003cstrong\u003eContributor Bio:\u003c\/strong\u003eSwitzler, Al\u003cbr\u003e\n\t\t\t\t\t\t\t\tMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide\u003cbr\u003e\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003cp\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Grenny, Joseph\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eBinding:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePub Date:\u003c\/b\u003e 2021-10-21\u003cbr\u003e\u003cb\u003eBISAC:\u003c\/b\u003e Business \u0026amp; Economics|Business Communication|Meetings \u0026amp; Presentations|Business \u0026amp; Economics|Skills|Self-Help|Communication \u0026amp; Social Skills|Business \u0026amp; Economics|Training|Self-Help|Personal Growth|Success|Business \u0026amp; Economics|Human Resources \u0026amp; Personnel Management|Business \u0026amp; Economics|Decision Making \u0026amp; Problem Solving|Business \u0026amp; Economics|Negotiating|Business \u0026amp; Economics|Management|General|Business \u0026amp; Economics|Personal Success|Business \u0026amp; Economics|Leadership\u003cbr\u003e\u003cb\u003eSubjects:\u003c\/b\u003e Interpersonal communication|Interpersonal relations\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.8 lbs\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781260474183\u003cbr\u003e\u003cb\u003eASIN:\u003c\/b\u003e -\u003cbr\u003e\u003cb\u003eSKU:\u003c\/b\u003e SP-9781260474183\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":51154409652502,"sku":"SP-9781260474183","price":34.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0857\/9910\/8886\/files\/9781260474183_spiral.png?v=1774944006","url":"https:\/\/lusper.myshopify.com\/products\/crucial-conversations-tools-for-talking-when-stakes-are-high","provider":"Lusperbooks","version":"1.0","type":"link"}